For support on warranty related issues, email us at support@charcoal.design.

Charcoal warrants all it’s products against defects in materials and workmanship for a period of FIVE (5) YEARS from the date of original retail purchase by the end-user purchaser.
The warranty does not apply to,
a. cosmetic damage, including but not limited to scratches and dents unless failure has occurred due to a defect in materials or workmanship;
b. damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;
c. damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Charcoal;
d. a Charcoal Product that has been modified to alter functionality or capability without the written permission of Charcoal;
e. defects caused by normal wear and tear or otherwise due to normal aging.

Unless stated otherwise, all Charcoal products will be delivered and installed within 4 weeks from the date of original retail purchase.

Solid Acrylic
Solid Acrylic is easy to maintain. Once a week, use a damp microfibre cloth to remove everyday abrasive particles, this should remove any stains as well. For persistent residues, all you need is warm soapy water or any household cleaner. Wipe the countertop dry in circular motions immediately afterwards. Solid Acrylic is a remarkably durable material that’s inherently renewable because it is solid and homogeneous all the way through. Most damage, including severe impact, heat or chemical damage, can usually be repaired on site to restore the original, smooth, hygienic solid surface integrity. Please contact us in the case of such severe damage.

Wood Veneer
For routine care, dust regularly with a slightly damp, soft, lint-free cloth and then wipe dry with a dry, soft cloth in the direction of the wood grain. Spills should be immediately wiped up with a damp cloth. Use coasters for glasses and mugs. Let glass surfaces rest on felt pads. Don’t let vinyl binders stay on a surface for very long. Use protective pads under equipment with “rubber” cushioning feet. Some chemical compounds used in the feet on office equipment, such as printers and monitor stands, may leave permanent stains or marks.